IT Support Services
IT Management and Support
Achieve economy of scale and secure a single point of contact for all your IT support needs: choose DDI as your exclusive IT support provider and ensure reliable, easy-to-reach support every time.
DDI Health can support the ongoing management and operations of your entire IT infrastructure, networks and applications, including remote and on-site services, ongoing support of our own software and solutions, and support for many third party health applications.
In becoming a DDI customer, you benefit from proactive real-time monitoring of your critical systems and IT infrastructures, allowing us to catch and correct faults, disk space issues and other incidents before they affect your business.
Put yourself in the unique position of being able to call almost exclusively upon DDI Health for all your IT infrastructure, solutions and support requirements. We’re only ever a phone call away.
Server and desktop services
Whether you’re using Unix/Linux or Windows servers and computers, DDI Health has the expertise to ensure they’re running, inform you when potential problems are highlighted, and work to avert any consequences. By combining proactive monitoring with regular patching and planning, the DDI team will ensure your system remains operational, meeting your business needs.
DDI offers server management services that include:
- Real-time monitoring of server storage, memory, CPU and applications
- Maintenance and patching of operating systems
- Creation of users and groups with ongoing security management
- Management of email servers and remote mail systems
- Installations and upgrades of servers and personal computers
- Hardware warranty repairs and call outs
LAN, WAN and network support
DDI can manage your local and wide area networks, helping you identify network bottlenecks, security risks and opportunities for application acceleration. From initial design to daily management of your firewalls, routers, ADSL modems and more, DDI offers the full range of services to manage your crucial data and voice communications. Save both time and money by optimising your network services and cutting costs associated with duplicated systems and licenses.
DDI offers network management services that cover:
- Firewall and router management and monitoring
- AntiVirus solutions and AntiSpam systems
- Private networking between offices and sites
- Real-time monitoring of routers and switches
- Installation and configuration of equipment and services
DDI helpdesk
The DDI helpdesk is on hand five days a week to provide any technical assistance you require with day-to-day computer issues, including help with email, faxing, backup and restore services, as well as any issues in communicating with different vendors of equipment and applications.
Our helpdesk can also provide your staff with specialised support for using software across many areas of health, including:
- General practice
- Medical specialists
- Radiology
- Pathology
- Pharmacy
- Dentistry
- Orthodontics
- Hearing
- Physiotherapy
- Day surgery
- Accounts
DDI IT services for managing your systems
DDI Health is a specialist health software and infrastructure services company. We not only develop the software solutions that form the backbone of health businesses across Australia, we also manage the total IT infrastructure and networks needs of our customers, including ongoing support for our software applications.
DDI Health has demonstrated infrastructure experience and e-health expertise. We currently manage multisite practices across several states, managing desktops, applications, real time monitoring, WANs, LANs, storage, backups and more.
Choose DDI Health for your IT needs and benefit as experts take the headache out of:
- Hardware
- Services
- Network traffic and performance
- Applications
- Operating systems and services
- Storage
- Backup (implementation, scheduling, monitoring, offsite)
- Business continuity and disaster recovery strategies
- IT policies and procedures documentation